Customer support
Contact ChineseBridge AI
Questions about a product, supplier, sourcing quotation, payment, invoice or shipment? Our team coordinates international sourcing requests and works with China-based supply and logistics partners.
Get in touch
- Customer service email
- admin@chinesebridge-ai.com
- Phone / Wechat
- 18958496425
- Service hours
- Working days, 9:00 AM–6:00 PM Beijing time (China Standard Time, UTC+8)
- Website
- www.chinesebridge-ai.com
We can help with
- New sourcing requests and supplier questions
- Product specifications, samples and customization requests
- Quotation questions, acceptance and order updates
- Airwallex card payments, bank transfers and invoices
- Shipping estimates, carrier details and logistics coordination
- Cancellations, refunds, shortages, damage and disputes
- Account access and privacy requests
For the fastest assistance
Include your request number, quotation number, order or payment reference (if available), a short explanation and relevant product photos or documents. Never send your full payment-card number, card security code, password or API keys by email or messaging.
If you have a payment concern, include the amount, currency and approximate transaction date so we can review the payment record. Refund requests are assessed under the accepted quotation, our Terms and applicable law.
Company information
- Legal entity
- GRIDI INTERNATIONAL TRADING Co., LIMITED
- Trading name
- ChineseBridge AI
- Registered jurisdiction / number
- : 91330782MA2DE5UH2K/dd>
- Registered address
- : Room A- 1116, Jinfuyuan Commercial Building, Choucheng District, Yiwu City, Zhejiang Province
- Operating presence
- China; sourcing support focused on Yiwu suppliers
Learn more in our Terms of Service and Privacy Policy.