1. Who operates the service
ChineseBridge AI is a B2B and B2C sourcing platform operated by GRIDI INTERNATIONAL TRADING Co., LIMITED. Website: www.chinesebridge-ai.com. For privacy questions, contact [INSERT VERIFIED PRIVACY EMAIL]. Registered address and jurisdiction: [INSERT VERIFIED COMPANY DETAILS].
2. Information we may collect
Depending on how you use the service, information may include your name, email, account details, company name, communications, product searches, uploaded images, sourcing requirements, quotation responses, order references, shipping destination, billing and payment-related transaction references. Technical information may include IP address, device or browser information, timestamps, website activity and security logs.
We may also receive supplier and logistics information required to fulfill a sourcing request, and transaction status information from payment providers. Do not upload identity documents, confidential designs or sensitive personal information unless specifically necessary and requested through an appropriate channel.
3. Why we use information
We use relevant information to provide search and AI-assisted product discovery, prepare and manage sourcing quotations, communicate with suppliers, coordinate orders and shipping, take or verify payments, issue invoices, provide support, secure the platform, prevent fraud, meet legal obligations and improve service reliability. Where required, we rely on an appropriate legal basis such as performing a contract, legitimate business interests, compliance with law or your consent.
4. AI-assisted features and uploaded content
ChineseBridge AI may use external AI model or service providers to help interpret search queries, analyze uploaded product images, translate or summarize sourcing details, and prepare recommendations. Text, images or other inputs submitted to these features may be sent to relevant service providers for processing. AI outputs can be inaccurate; do not treat them as binding supplier specifications. We recommend avoiding sensitive personal data in prompts or images.
5. Payments with Airwallex
When you select a supported card payment option, payment-related information is handled through Airwallex and its relevant processing partners. We may receive transaction identifiers, payment amount and currency, payment status, timing and other information necessary to reconcile the payment, provide invoices, handle refunds and address disputes. Payment providers may separately process information under their own privacy notices and applicable payment-network obligations.
The precise card-data flow and any fields stored by ChineseBridge AI should be verified against the live checkout integration before this Policy is published. Do not state that card data is never handled or stored unless that has been technically confirmed.
6. Who may receive information
Information may be shared where necessary with manufacturers or suppliers, sourcing representatives, freight forwarders and couriers, payment service providers, hosting and security vendors, professional advisers, and authorities when required by law. We seek to limit shared information to what is appropriate for the relevant service. We do not authorize third parties to use order information for unrelated purposes merely because they assist with fulfillment.
7. Cross-border information processing
Because our services connect global customers with China-based suppliers and international technology and payment partners, personal information may be processed or transferred across borders. Where applicable law requires safeguards for these transfers, we will apply the required safeguards or rely on another valid transfer mechanism.
8. Cookies and similar technologies
Our website may use cookies or browser storage for login sessions, security, interface preferences and performance. Analytics or marketing technologies, if active, must be described accurately and offered with consent controls where law requires them.
9. Retention and security
We retain information for as long as reasonably necessary for sourcing services, account administration, invoices, accounting, fraud prevention, dispute handling and applicable legal requirements. We use organizational and technical measures intended to protect the information we hold; no online system can guarantee absolute security.
10. Your privacy choices and rights
Depending on your location and applicable law, you may be entitled to request access, correction, deletion, a copy of certain information, restriction or objection to processing, or withdrawal of consent. Some requests may be limited where records must be retained for payment, accounting, fraud-prevention or other legal purposes. Send requests to admin@chinesebridge-ai.com; we may need to verify your identity before responding.
11. Children
Our commercial sourcing services are not intended for children acting independently. If we learn that personal information was submitted by someone who cannot lawfully use the service, we will take appropriate steps under applicable law.
12. Updates and contact
We may update this Policy to reflect changes in services, technologies or legal requirements. A revised version will be posted with a new effective date. Privacy contact: [INSERT VERIFIED PRIVACY EMAIL]. Other support options are available on our Contact page.